1. Delivery Service Model

2. Detailed Delivery Information

3. Order Processing Timeline

4. Collection Service Details

4.1 Collection Process

• Advance Booking Required: All collections must be pre-arranged via WhatsApp
• Contact: Message Karla directly on 082 386 7273
• Notice Period: Minimum 24-48 hours advance notice required
• Reason: Appointments necessary due to weekday work commitments
• Flexibility: Weekend and evening collections available by special arrangement

4.2 Collection Address

Karla's Fabulous Finds
Gqeberha, Eastern Cape
South Africa

4.3 Collection Requirements

• Bring order confirmation email or SMS
• Valid ID required for collection
• Items can be collected by nominated person with written authorization
• Confirm appointment 1 hour before arrival
• Payment must be completed before collection

5. Personal Delivery Service

5.1 Delivery Schedule

• Port Elizabeth: Weekly delivery routes (can be arranged weekly if 5+ orders)
• Despatch: Weekly scheduled deliveries
• Uitenhage: Weekly scheduled deliveries
• Route Planning: Deliveries coordinated with business travel schedule
• Minimum Orders: Some areas require minimum 5 orders to activate weekly delivery

5.2 Delivery Process

• Personal Service: Direct delivery by business owner
• Flexible Timing: Delivery times coordinated with customer availability
• Contact: WhatsApp communication for delivery coordination
• Payment: Must be completed online before delivery
• Safe Drop: Available with prior arrangement

5.3 Delivery Fees

• Standard Fee: R50 for all delivery areas
• Free Delivery: Orders over R800 to PE, Despatch, and Uitenhage
• No Hidden Costs: No additional fuel or travel charges
• Route Efficiency: Multiple deliveries per trip keep costs low

6. Future Service Expansion

6.1 Planned Improvements

• Courier Partnerships: Professional courier services as business grows
• Extended Coverage: Additional delivery areas with courier network
• Faster Delivery: Daily delivery options in future
• Tracking Systems: Enhanced tracking capabilities planned

6.2 Current Benefits

• Personal Touch: Direct interaction with business owner
• Flexible Service: Accommodating delivery arrangements
• Cost-Effective: Lower delivery costs due to personal delivery model
• Quality Assurance: Personal oversight of all deliveries

6.3 Business Growth Model

• Phase 1: Personal delivery to establish customer base
• Phase 2: Courier partnerships for expanded reach
• Phase 3: Professional logistics network
• Customer Benefit: Service improvements as business expands

6. Order Tracking

6.1 Tracking Information

• Order status updates sent via SMS and email
• Tracking numbers provided for courier deliveries
• Real-time updates for local deliveries
• Collection notifications with ready dates and times

6.2 Tracking Methods

• Email Updates: Automated notifications at each stage
• SMS Alerts: Key milestone notifications
• WhatsApp: Direct communication for urgent updates
• Phone Support: Call 082 386 7273 for status updates

7. Delivery Timeframes

7.1 Standard Processing Times

• In-stock items: 24-48 hours processing
• Custom orders: 3-5 business days processing
• Pre-orders: As specified on product page
• Bulk orders: 2-7 days depending on quantity

7.2 Peak Period Adjustments

• December holidays: Extended processing times
• Valentine's Day: Rush processing available
• Easter weekend: No deliveries on public holidays
• Black Friday: High volume may cause delays

8. Special Circumstances

8.1 Weather and Natural Disasters

• Deliveries may be delayed due to severe weather
• Safety of delivery personnel takes priority
• Alternative arrangements made for affected areas
• Customers notified of weather-related delays

8.2 Public Holidays and Strikes

• No deliveries on South African public holidays
• Courier strikes may affect delivery schedules
• Alternative delivery methods arranged when possible
• Processing continues on most public holidays

8.3 Remote Areas

• Additional charges may apply for very remote locations
• Extended delivery times for hard-to-reach areas
• Collection from nearest courier depot may be required
• Contact us for remote area delivery quotes

9. Delivery Issues and Solutions

9.1 Failed Delivery Attempts

• First attempt: Card left with collection details
• Second attempt: Phone call to arrange delivery
• Third attempt: Return to depot for collection
• Costs: Re-delivery fees may apply after second attempt

9.2 Damaged or Lost Packages

• Report damage immediately upon delivery
• Take photos of damaged packaging and items
• Lost packages tracked and investigated promptly
• Full refund or replacement provided for our errors

9.3 Incorrect Addresses

• Address changes accepted before dispatch
• Redirection fees apply for changes after dispatch
• Customer responsible for additional delivery costs
• Returned packages may incur return shipping fees