1. Acceptance of Terms

By accessing and using the Karla's Fabulous Finds website (www.karlasfabulousfinds.com), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Business Information

• Business Name: Karla's Fabulous Finds
• Location: Gqeberha, Eastern Cape, South Africa
• Contact: 082 386 7273
• Email: karlagouws17@gmail.com
• Nature of Business: Online retail of fashion, beauty, accessories, and lifestyle products

3. Product Information and Availability

3.1 Product Descriptions

We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

3.2 Availability

• All products are subject to availability
• We reserve the right to discontinue any product at any time
• In case of unavailability, we will notify you and offer alternatives or full refunds

3.3 Pricing

• All prices are displayed in South African Rand (ZAR)
• Prices include VAT where applicable
• We reserve the right to change prices without prior notice
• Price errors will be corrected, and you will be given the option to cancel or proceed with the correct price

4. Orders and Payment

4.1 Order Process

• Orders are placed through our website checkout system
• Order confirmation will be sent via email
• We reserve the right to refuse or cancel any order

4.2 Payment

• Payment is processed securely through PayFast
• Accepted payment methods include credit cards, debit cards, and Instant EFT
• Payment must be received before order processing
• We do not store your payment information

5. Delivery and Collection

5.1 Delivery Service

• Personal Delivery Service: Provided based on scheduled delivery routes
• Coverage Areas: Port Elizabeth, Despatch, and Uitenhage
• Delivery Schedule: Weekly deliveries on designated days for each area
• Minimum Orders: Certain delivery areas may require minimum order quantities (typically 5 orders per route)
• Delivery Fees: R50 for standard delivery (Free for orders over R800)
• Route Planning: Delivery scheduling subject to business operations and route optimization

5.2 Collection Service

• Collection Location: Colchester, Coega area
• Advance Booking Required: All collections must be pre-arranged
• Contact Method: WhatsApp Karla directly on 082 386 7273
• Notice Period: 24-48 hours advance notice required
• Cost: Always FREE

5.3 Delivery Timeframes

• Collection: Available within 24-48 hours of order confirmation (by appointment)
• Personal Delivery: Weekly scheduled deliveries to designated areas
• Processing Time: 24-48 hours for order preparation
• Route-dependent: Delivery timing varies based on weekly route schedule
• Peak Periods: Timeframes may extend during high-volume periods

5.4 Free Delivery Policy

• Qualifying Orders: Orders over R800
• Eligible Areas: Port Elizabeth, Despatch, and Uitenhage only
• Subject to Schedule: Free delivery follows regular delivery route schedule
• Route Availability: Must align with planned delivery routes

5.5 Future Service Expansion

• Courier Partnerships: Professional courier services planned for business growth
• Expanded Coverage: Additional delivery areas to be added as business develops
• Current Model: Personal delivery service ensures cost-effectiveness and customer care
• Service Evolution: Delivery options will expand based on demand and business capacity

6. Consumer Rights (Consumer Protection Act)

As a South African consumer, you have rights under the Consumer Protection Act 68 of 2008, including:

• Right to return goods within 7 days of delivery without reason (cooling-off period)
• Right to goods that are of good quality and fit for purpose
• Right to fair and responsible marketing
• Right to privacy and information protection

7. Intellectual Property

• All content on this website is protected by copyright
• Product images and descriptions are our intellectual property
• You may not reproduce, distribute, or use any content without written permission
• Brand names and trademarks belong to their respective owners

8. Privacy and Data Protection

8.1 Information Collection

We collect personal information necessary to process orders, including:

• Name and contact details
• Delivery address
• Payment information (processed securely by PayFast)
• Order history and preferences

8.2 Information Use

• Processing and fulfilling orders
• Customer service and support
• Marketing communications (with consent)
• Improving our services

8.3 Information Protection

• We implement appropriate security measures
• Personal information is not sold or shared with third parties without consent
• You have the right to request access to or deletion of your personal information

9. Limitation of Liability

• We are not liable for indirect, incidental, or consequential damages
• Our liability is limited to the value of the purchased product
• We are not responsible for delays due to circumstances beyond our control
• Product warranties are as provided by manufacturers

10. User Conduct

When using our website, you agree not to:

• Use the site for any unlawful purpose
• Submit false or misleading information
• Interfere with the website's functionality
• Upload viruses or malicious code
• Violate intellectual property rights

11. Reviews and User Content

• Product reviews and ratings are user-generated content
• We reserve the right to moderate and remove inappropriate content
• Reviews should be honest and based on personal experience
• By submitting reviews, you grant us the right to use them

12. Force Majeure

We are not liable for delays or failures in performance resulting from acts beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions or regulations
• Labor strikes or disputes
• Internet or technology failures
• Pandemic-related restrictions

13. Governing Law

• These terms are governed by South African law
• Any disputes will be subject to the jurisdiction of South African courts
• The Consumer Protection Act takes precedence where applicable

14. Changes to Terms

• We may update these terms at any time
• Changes will be posted on this page with the updated date
• Continued use of the website constitutes acceptance of new terms
• Significant changes will be communicated via email where possible